Answers to the most common questions. If you can't find what you're looking for, talk to us.
Orders
How can I track my order?
When your order is shipped, you will receive an email with the tracking number. You can also follow it in your account, under “Orders”.
Can I change or cancel an order?
Yes, as long as it hasn't been shipped. Contact us as soon as possible with your order number.
Which payment methods do you accept?
Multibanco and MB WAY (Portuguese banks only), Visa or Mastercard cards and Apple Pay. Payments are processed by ifthenpay.
Products and sizes
How do I choose the right bed linen size?
Measure your mattress (width × length × depth). Our fitted sheets fit mattresses up to 30 cm deep. Each product lists the measurements of every option.
What is the difference between Linen, Percale and Lyocell (TENCEL™)?
Linen is textured and becomes softer with every wash. Cotton percale is cool with a matte touch. Lyocell (TENCEL™) is silky, cool to the touch and helps regulate temperature.
Do the fabrics shrink?
Linen and cotton percale are pre-washed to minimise shrinkage. Our 100% Lyocell (TENCEL™) sateen has good dimensional stability, although slight shrinkage may occur in the first few washes. To preserve the size and quality of the fabrics, always follow the care instructions on the label.
Care – How to look after your pieces
To preserve the softness, colour and look of your pieces, we recommend the following care:
1. Always wash inside out
Wash your pieces inside out to reduce friction and help preserve the softness and colour of the fabric.
2. Wash separately, without mixing colours
Wash your pieces separately, without mixing colours or items of different fibres and compositions, to avoid wear on the fabric.
3. Choose a delicate cycle
Machine wash at 30 °C on a delicate cycle. Avoid overloading the machine to reduce friction and pilling.
4. Use a suitable detergent
Choose a mild liquid detergent, without bleach or whitening agents, which can alter the colour and look of the fabric.
5. Protect details and finishes
Close zips before washing and use a laundry bag for pieces with lace.
6. Prefer natural drying
Take your pieces out of the machine as soon as the cycle ends and dry them in the shade. If you use a tumble dryer, choose a low temperature and a delicate cycle, as long as the label allows it.
7. Iron with care
Iron at up to 150 °C, preferably inside out, avoiding direct contact with lace and embroidery.
Always check the care label of each item and follow its specific instructions.
Delivery, exchanges and returns
How much does shipping cost?
It is free in mainland Portugal. Special Prices items pay standard shipping (€4.90). See all rates in Delivery.
Can I exchange or return an item?
Yes, you have 30 days. See how in Exchanges & returns.